Join the thousands of people who have already claimed back their money because they were mis-sold a Payment Protection Insurance (PPI) Policy with their loan, credit card, mortgage or hire purchase agreement. As long as you have taken your loan out in the last 10 years we can process a claim for you. We claim back all your premiums, plus interest and we handle the entire PPI complaints process on your behalf. Apply online now or call us on 08452 601 321 to speak to one of our claims management team.
What is PPI?PPI stands for Payment Protection Insurance. It is a type of insurance commonly added to loans, mortgages, credit cards and hire purchase agreements. PPI is designed to take over repayments if the borrower is unable to work due to unemployment or ill health. PPI can also be known as loan insurance, loan protection insurance and mortgage payment protection insurance.
Simple Reclaims are experts in assisting you to get your PPI refund; we work on a no-win no-fee basis and will review your loan documents free of charge. We do not make a minimum charge on successful PPI claims and if the claim for compensation declines you will not be charged a fee.If you have had any type of loan or mortgage, credit or store card you could be entitled to a PPI refund of £1,000’s. We can claim for you even if you no longer have the paperwork relating to the policy. Like so many people you might not even know you have the cover as most people are sold the loan and PPI as a package. As long as you have taken your loan out in the last 10 years we can make a claim for you.
This site is operated for Simple Reclaims. Simple Reclaims is a trading name of Hamilton Reese Limited. Regulated by the Claims Management Regulator in respect of Regulated Claims Management Activities. Our registration number is CRM 21680 which can be checked on the website www.claimsregulation.gov.uk.
Today more and more people submit personal information online, however many people still worry about the safety and security of their personal information when applying online. Simplereclaims.co.uk is registered and complies with the Data Protection Act (1998), so your personal information is secure.
If you have ever taken out a loan, mortgage, credit card or store card, or bought something on credit, then the chances are you were sold payment protection insurance (PPI) at the same time. The idea is that PPI covers your debt repayments if you can not work for example, you become ill or have an accident, or if you are made redundant. But PPI is often mis-sold which means you might spend a lot of money on expensive insurance you will never be able to claim on.Organisations such as the Competition Commission, Office of Fair Trading (OFT) and the Financial Services Authority (FSA) have and are voicing their concerns and speaking out about mis-selling of PPI.
Over many years banks and lenders have knowingly mis-sold PPI to their customers leading them to pay large premiums for unnecessary and unwanted PPI. Many consumers are now starting PPI claims and being awarded thousands in compensation.
PPI claims are started for a wide range of reasons. Many feel that they were pressured into taking out the cover by the bank. Others were not given enough information such as the level of cover being provided or the total cost. In some cases lenders have added on PPI to accounts hoping that borrowers will continue to pay PPI premiums without noticing.Banks have been strongly condemned for these practices and there have been many high profile fines. There have now been many PPI claims resulting in the banks paying millions of pounds of compensation to consumers.
What is surprising however is that many customers are still paying PPI not realising that the cover has been mis-sold and they are due compensation. Most think that they would not be able to make a PPI claim, in fact in the majority of cases PPI is found to be mis-sold and PPI claims often result in large refunds of over thousands of pounds. If you have been mis-sold PPI you could be awarded compensation by starting a PPI claim.
Four of the 'big five' banks are refusing to offer 'no quibble' refunds to customers mis-sold payment protection insurance. On Monday, Barclays revealed its customers are to share in a £1 billion compensation pay-out after agreeing to hand back cash it made in a mass rip-off on payment protection insurance. Those who complained about being mis-sold the loan protection cover before April 20 this year will get their money back, plus 8 pc interest. The decision to offer refunds on a no-quibble basis has put pressure on the other banks and finance giants to follow suit. But Lloyds Banking Group, RBS/NatWest, HSBC and Santander told Money Mail they will not be making the same commitment to customers. They say they will consider each complaint on a 'case by case' basis. Andrew Hagger, from personal finance website Moneynet, says: 'It's hugely disappointing the other banks aren't following suit and putting an end to this sorry mess. They are forcing customers to wait longer.' More than 3 million people are in line for compensation, which is expected to cost companies £7 billion to £9 billion. The Lloyds Banking Group, which includes Halifax, has put aside £3.2 billion to cover PPI refunds. Barclays has budgeted for repayments of £1 billion, while the figure at RBS/NatWest is £850 million and £280 million at HSBC. However, Barclays will assess each complaint made after April 20 on its merits, which could see individuals forced to fight for compensation. Those with complaints against Lloyds Banking Group and RBS face further delays. On Monday they were granted a temporary extension for handling some complaints to help them cope with the huge backlog which built up during their failed legal challenge. Normally, firms have to respond to customers within eight weeks. But the FSA said those put on hold during the legal challenge should receive a decision by August 31. New complaints received between September 1 and December 31 this year will be responded to within 12 weeks. Complaints received after the banks lost their legal challenge on April 20 and before August 31 will have to wait up to 16 weeks
Source: Daily Mail 15/06/2011
Since the British Bankers' Association, the main lobby group of the banking industry, last month lost a High Court judicial review against their challenge to new rules on PPI that allows retrospective claims banks have been in a difficult situation. At a time when public and political anger at the banking industry remains high, many senior executives felt uncomfortable with the spectacle of being seen to take an aggressive stance challenging the authorities. But if they felt worried about their image they were also aware of the potential cost of admitting defeat. The Financial Services Authority last year put the cost of compensation claims at £4.2bn, however City analysts said the claims could exceed this with Morgan Stanley putting the cost at more than £5bn. As it turned out, all the estimates are likely to have undershot significantly the scale of the claims, after Lloyds Banking Group, the biggest mis-seller of PPI, said last week it had put aside £3.2bn to compensate customers and would not support any industry appeal again the court ruling. The Lloyds about turn caught the rest of the industry off guard and Stephen Hester, chief executive of Royal Bank of Scotland, admitted last week that he was surprised by the decision, adding that he thought the timing was "wrong". However, on Monday RBS, along with Barclays and HSBC, also withdrew their backing for an appeal and said they would begin paying claims. The Financial Ombudsman Service has received more than 200,000 complaints since 2007 over PPI policies, upholding about three-quarters of these claims, resulting in an average pay-out of £2,750. The FSA has received a total of 1.5m PPI complaints since it took over regulation of the product in 2005. However, even as the problems with PPI became clear several banks continued offering the product, with Alliance & Leicester, now part of Santander UK, receiving a £7m fine for mis-selling in October 2008. The impression of banks acting more like Del Boy's Trotters Independent Trading Co than the upstanding financial institutions they were supposed to be has left a legacy that could linger for years. Aside from the massive financial cost, with total industry estimates now in excess of £7bn, there is considerable reputational damage. "This was certainly not our industry's finest hour. It should be noted that there was a genuine demand for the PPI product, but much of what was sold was not up to standard," said one senior banking executive. António Horta-Osório, who took over as chief executive of Lloyds in March, said last week that his decision to drop the bank's appeal and begin paying out claims would hopefully "draw a line" under the episode. In particular, Mr Horta-Osório said he thought it was also unwise for a bank to be in a protracted legal dispute with its main national regulator. The speed of the other banks in following his lead showed that many other bank chief executives shared his disquiet. The new Consumer Protection and Markets Authority will be expected to prevent a repeat of PPI mis-selling and will closely vet all new financial products to attempt to ensure that never again can banks take advantage of their customers so easily.
Source: The Telegraph 10/05/2011
Lloyds Banking Group has set aside £3.2bn to pay compensation to customers who were mis-sold payment protection insurance (PPI). The bank is inviting past purchasers of PPI to get in contact and lodge a claim for compensation if they think they were mis-sold the policies. PPI policies are supposed to cover loan repayments if someone falls ill, has an accident or loses their job. The huge bill has pushed Lloyds into the red to the tune of £3.47bn. Legal ruling Lloyds' decision will put huge pressure on other lenders to follow suit. The bank made it clear that its move followed the recent High Court defeat for the British Bankers' Association (BBA). The BBA had challenged new rules imposed by the Financial Services Authority (FSA) for selling PPI and which, importantly, require banks and other lenders to review all past sales of the insurance. Lloyds said: "Since publication of the judgment, the group has been in discussions with the FSA with a view to seeking clarity around the detailed implementation of the policy statement. "As a result, and given the initial analysis that the group has conducted of compliance with applicable sales standards which is continuing, the group has concluded that there are certain circumstances where customer contact and/or redress will be appropriate." The consumers association Which?, one of many consumer bodies that have campaigned against PPI mis-selling during the past few years, said Lloyds' decision was "great news". "The rest of the UK's banks must now follow suit and draw a line under the great PPI mis-selling scandal by withdrawing their legal challenge of the FSA and proactively reimbursing the millions of customers who were mis-sold PPI," said Which? executive director, Richard Lloyd. Several Lloyds customers contacted the BBC about their experience of buying the loan insurance. Paul Clarke from Crewe said his wife had taken out PPI alongside a £5,000 loan. "But when she lost her job, they refused to pay out because I was still working, even though the loan was in her name," he said. Simon Casey from Bournemouth said he hoped his existing complaint would now be dealt with. "My claim was put on hold whilst this decision is going to be taken to appeal," he said. "Hopefully this means the appeal has been dropped and that claims are now going to be processed." The Lloyds chief executive Antonio Horta-Osorio, who took over at the beginning of March, said he was now abandoning the BBA's legal challenge. "We will no longer be participating in the BBA's judicial review," he said. "We do not want to continue a long-standing debate of this with the regulator." Last year, the FSA estimated that if the UK's banks contacted past customers, even those who had never complained, and about 20% responded, then this would generate a bill for the whole industry of just over £3bn, spread over the next five years. Lloyds' figures suggest that if other banks follow its example then the bill for the whole of the UK banking industry could far outstrip these estimates. The BBA said: "The British Bankers' Association and its members are presently carefully reviewing the judgment of 20 April and considering whether to make an application to appeal. "This decision must be made by 10 May 2011. We will make a decision in due course," it added.
Source: BBC News 10/05/2011
Banks were yesterday facing a £4.5bn bill after being found guilty of one of the UK's worst ever financial mis-selling scandals.
Ruthless salesmen targeted the most vulnerable in society
A humiliating High Court defeat clears the way for the huge amount in compensation to be paid to millions of innocent victims who were mis-sold payment protection insurance.
The scandal surrounds the sale of around 16.1m policies since 2005 to cover monthly repayments on credit cards or personal loans should the customer lose their job or have to stop working due to ill health.
But banks have been selling the policies to people who did not need them, did not want them or, in many cases, did not know they were even buying them.
This newspaper's Money Mail section has been campaigning tirelessly for justice for PPI victims for more than four years.
In many cases, ruthless salesmen targeted the most vulnerable in society-who bought a policy that would never pay them a penny. The insurance was often sold to people such as pensioners and stay-at-home mothers who had no job to lose and therefore would not be able to claim on a policy designed to cover unemployment.
The Financial Services Authority and the Financial Ombudsman Service introduced new rules in December which aimed to ensure consumers are treated fairly - both when they buy PPI and when they complain about being mis-sold the cover.
The regulations not only applied to policies that were taken out after December, but also to ones that were bought before the new regime was introduced, going back as far as 2005.
The British Bankers' Association went to the High Court to block this move which it said would potentially cost banks £4.5bn in compensation to customers.
But judges ruled in favour of consumers, saying the new regulations on mis-selling PPI could be applied retrospectively
Peter Vicary-Smith, chief executive of Which?, the consumer champion, said: 'This is a huge victory for consumers.'
In a sign of their intransigence, the British Bankers' Association yesterday said it may launch an appeal.
But Mr Vicary-Smith urged banks to 'admit defeat, stop outsourcing their complaints handling to the Ombudsman and finally do the right thing by their customers.'
Many people who took out PPI would not even have known they were doing so or were unaware of its costs. Some would have been sold it aggressively on the phone or failed to tick a box on a form to opt out of it where it is automatically bundled in with the loan.
In some cases people ended up paying a monthly fee for their PPI. In others, the charge was added to the total cost of the loan. This means they have been charged interest, which adds on a huge, and arguably 'hidden', extra cost.
More than 1.5m policyholders have already complained, typically receiving compensation of £2,750.
Yesterday's judgment opens the floodgates for millions of other victims who have not complained to get compensation.
The scale of the mis- selling scandal has been described as another 'shameful' chapter in the story of British banks.
They helped trigger a global financial meltdown and then needed to be bailed out with nearly £1,000bn of taxpayers' money - yet executives are still getting multi-million pound bonuses.
For six years, the Financial Services Authority, competition authorities and consumer groups have urged the banks to clean up their act.
Banks have been fined a total of £13m by the regulator. But they have repeatedly refused to admit the sale of PPI was wrong.
Lloyds Banking Group, which is 41% owned by the taxpayer, has been the biggest seller of PPI, controlling about a third of the market. It abruptly decided to stop selling PPI in July last year, although many of its rivals continue to sell it.
Three in four of the PPI complaints made last year were upheld and compensation paid. But experts warned yesterday that the banks may simply raise their fees and other charges to get back their money.
John Eales, 53, took out an £11,250 loan with Lloyds in October 2007 to pay for improvements to his home in High Green, Sheffield.
The bank also charged him £3,676 to take out payment protection insurance - but they never asked if he had any preexisting medical conditions.
In fact, the RAC patrolman had suffered a heart attack a decade ago. As a result, any claim on his PPI due to an illness would have been invalid.
His wife, Cheryl, 51, took out a PPI policy to cover an £8,000 loan, also with Lloyds.
In 2009, she was made redundant from her job as an embroiderer and tried to claim on her insurance policy. But Lloyds rejected her claim because she had received a £1,500 redundancy payout.
Mr Eales said he is not optimistic about getting compensation. 'It would be nice but I would not hold my breath when it comes to the banks.
Source: This is Money 21/04/2011
Banks fear new City watchdog rules on payment protection insurance (PPI) complaints could become widespread, their representative body has said. The British Bankers Association said it feared "illegal and retrospective" rules could be used to cover the sales of other products. On Friday, it asked the High Court for a judicial review of the new rules. The Financial Services Authority (FSA) said it would "vigorously contest" the review. 'Can of worms' After several years of investigation by the Office of Fair Trading, Competition Commission and the FSA, the regulator announced in August a firm crackdown on the way banks have been dealing with complaints about mis-sold PPI policies. It stipulated, among other things, that banks and other lenders will have to review old complaints about the mis-selling of PPI. To this end, it announced new rules that are due to come into force on 1 December. They could result in more than 2.5 million people being refunded as much as £2.7bn in total. But the BBA told the BBC the new rules could "open up a whole can of worms". It said new rules that could be applied retrospectively were "illegal", hence the decision to file for a judicial review. Its main concern was that the rules could set a precedent, and then be applied to the sale of other products. "If your house became a controlled parking zone overnight, you wouldn't expect to be fined for parking there yesterday," a spokesperson said. The FSA has said it would contest the BBA's call for a judicial review. "In the last five years, there have been more than a million complaints made to firms about PPI," the watchdog said. "The FSA strongly believes that the package of new complaint-handling measures is a sensible and fair solution for consumers and industry alike." Consumer groups said PPI policy holders considering a complaint should act fast. "The good news about this challenge is that the FSA has decided to allow consumers to continue complaining," said Wendy Alcock at consumer website Moneysavingexpert.com. "Consumers must take this chance to complain now while they still have the chance. If the banks were to unjustly win this review, the chances of getting compensation will be limited." Increased complaints The new rules were announced following a long campaign by consumer groups, such as Citizens Advice and Which?, that accused firms selling PPI of engaging in a widespread "protection racket". It accused lenders and others of selling the insurance alongside loans when it was unnecessary, of not telling the borrower they were even paying for a policy, or of selling policies on which the borrower could not in fact claim. There has been a dramatic increase in the number of PPI complaints in the past two to three years, alongside highly critical investigations by the Office of Fair Trading (OFT) and the Competition Commission. But the FSA has said firms were turning down almost half of the PPI complaints they received, and that some had rejected nearly all their complaints. About 30% of those people had turned to the Financial Ombudsman Service (FOS) for help, where about 80% of the complaints were then upheld.
Source: BBC Website 11/10/2010
A record number of customers have complained about banks this year, enraged about the mis-selling of payment protection insurance (PPI), which threatens to become one of Britain's worst personal finance scandals. The Financial Ombudsman Service (FOS) has received 84,212 new complaints about financial providers between January and June, up 3 per cent on the final six months of last year. Sold to cover loan payments, PPI was the single most complained about problem, generating 30,000 new cases, three times more than the combined totals for mortgages, investments, and pensions. Britain's five biggest banking groups – Lloyds, Royal Bank of Scotland, HSBC, Barclays and Santander – attracted 47,507 complaints, of which 40 per cent were about general insurance, the category which includes PPI. The insurance covers default on mortgages, loans and credit cards, but is riddled with exemptions which make it hard to claim. Lloyds Bank was the most complained about institution. In July, Lloyds became the first banking group to stop selling PPI. A spokeswoman for Lloyds, which is 43 per cent owned by the taxpayer, denied that its performance was poor. She said: "The vast majority of our customers are happy with the service we provide and this is reflected in the low number of complaints we receive relative to the high number of accounts our customers hold." The Financial Services Authority expects 2.75 million complaints about PPI to hit banks in the five years to 2015, with compensation to customers potentially topping £4bn. The number of new cases, 81 per cent of which are upheld by the FOS, means PPI could eventually match the mis-selling scandals of the 1990s, when banks had to pay out up to £8bn for wrongly transferring workers out of occupational pensions and £1bn for touting underperforming endowment policies. After Lloyds, the most complained about bank was Barclays, with 7,991 cases – of which 2,221 were about general insurance – followed by the Bank of Scotland, part of Lloyds Banking Group, with 6,211. Some 4,881 protests were made about Santander, the Spanish banking giant, which has been the subject of concern about quality of service since its takeovers of Alliance & Leicester and Bradford & Bingley two years ago. HSBC, NatWest and Royal Bank of Scotland received the fourth, fifth and six most complaints, 3,286, 2,910 and 2,250. The credit card firms MBNA received 1,976 complaints and Capital One 1,662. Nationwide Building Society and the Co-operative Bank, which operate a mutual and co-operative model respectively, attracted far fewer complaints: 1,104 and 697. The proportion of complaints upheld dropped from 53 per cent to 44 per cent, but FOS explained that the figures were skewed by the closing of 15,000 cases about unauthorised overdraft charges after a legal ruling in November 2009. Among the biggest providers, Barclays lost the highest proportion of cases, 61 per cent, but some smaller specialist firms were found to be in the wrong almost all the time. All protests against the insurance provider Eisis, 99 per cent against the loan firm Ocean Finance and 90 per cent against Black Horse (also owned by Lloyds) were settled in favour of the public. Customers must go through the complaints procedure of their financial provider before making a free complaint to the FOS. Mike O'Connor, chief executive of Consumer Focus, said it was clear that banks were failing to deal properly with disgruntled customers. "Consumers want companies to take complaints seriously and put problems right first time. These results suggest that too many companies are not taking complaints seriously and are content to leave [consumers] to pursue problems with the Ombudsman instead," he said. The personal finance campaigner Martin Lewis, of Moneysavingexpert.com, said: "The great shame is that less than 10 per cent of people take their case to the Ombudsman. The message here is that when you complain, expect the firm to say 'no', but ignore that and go to the Ombudsman."
Source: Independent 15/09/2010
Two and three quarter million people could be refunded as much as £2.7bn for being mis-sold Payment Protection Insurance (PPI). The Financial Services Authority (FSA) has given banks and other lenders until 1 December to adopt new rules for dealing with PPI complaints. The FSA said that over five years it had found "wide and deep evidence of weaknesses in PPI sales". PPI insures people's loan re-payments if they fall ill or lose their jobs. The FSA expects its new rules to force the financial services industry to deal with about 550,000 complaints a year for the next five years. Average compensation will vary from £900 for those who were mis-sold about regular-premium PPI policies to £1,800 for those mis-sold single-premium policies. However, a law firm which advises financial companies on regulation said the rules had "no sense of proportionality". "Firms are receiving thousands of bogus complaints and their right to robustly defend those complaints is now being challenged by FSA," said Paul Edmondson of CMS Cameron McKenna. Action A long running campaign by consumer groups such as Citizens Advice and Which? has accused the sellers of PPI in engaging in a widespread "protection racket". Continue reading the main story " Start Quote We look forward to consumers being treated fairly whether they are buying or complaining about PPI" End Quote FSA They have accused lenders and others of selling the insurance alongside loans when it was unnecessary, without telling the borrower they were even paying for a policy, or of selling policies on which the borrower could not in fact claim. The financial services industry has been engaged in a behind-the-scenes campaign to deter the regulator from bringing in the new sanctions, arguing that they are either unnecessary or disproportionate. But the FSA has finally decided to act. "Today is the culmination of months of hard work and now, with these measures, we look forward to consumers being treated fairly whether they are buying or complaining about PPI," said Dan Waters of the FSA. "Since we took over the regulation of PPI we've carried out 24 investigations and three thematic reviews, issued warnings, halted the selling of single premium PPI with unsecured personal loans, visited over 200 firms, and handed out some very significant fines," he added. Greater mis-selling There has been a dramatic increase in the number of PPI complaints in the past two to three years, alongside highly critical investigations by the Office of Fair Trading (OFT) and the Competition Commission. However, the FSA explained that firms had been turning down almost half of the PPI complaints they received, and that some had rejected nearly all their complaints. About 30% of those people had turned to the Financial Ombudsman Service (FOS) for help, where about 80% of the complaints were then upheld. "Where complaints are referred to the FOS, the FOS continues to overturn in favour of the consumer the great majority of firms' decisions rejecting the complaints," the FSA said. "These trends suggest that there is an even greater extent of mis-selling and potential consumer detriment than we had assumed in  and that makes the need and case for an effective approach to addressing such detriment stronger, not weaker," it added.
Source: BBC News 23/08/2010
Lloyds Banking Group has stopped selling payment protection insurance across all five of its brands. A report on MoneySavingExpert.com reveals that Lloyds stopped selling PPI through its Lloyds TSB, Halifax, Bank of Scotland, Cheltenham & Gloucester and Black Horse brands with effect from July 23. Lloyds is instead offering customers a leaflet on PPI from the British Bankers' Association. The bank has promised not to raise loan and credit card rates to replace the income it would have received from PPI sales. Existing customers who have taken out PPI policies with Lloyds will be unaffected. The bank will honour PPI applications on loans and credit cards until July 31, and on mortgages until November 20 but is no longer receiving new applications. A spokeswoman from Lloyds says: "Lloyds Banking Group has withdrawn its PPI products across all brands and channels. This move reflects the uncertainty around the regulation of PPI sales and processes. The group believes further changes in regulation will make it uneconomic to continue to offer these products in their current form. "Across all channels, on a phased basis from July 23 2010, policies will no longer be sold to new customers alongside Lloyds TSB, Halifax, Bank of Scotland, C&G and Black Horse personal loans, credit cards and mortgages. "The group will continue to offer a broad range of income protection, critical illness and life insurance to help meet customers' protection needs." The Competition Commission ruled in May that it would continue with its plans to ban point-of-sale PPI.
Source: Money Marketing - 27/07/2010
More than 300,000 borrowers a year are being denied refunds totalling thousands of pounds for rip-off payment protection insurance (PPI) because greedy banks are still automatically rejecting complaints. Banks are blithely ignoring orders from the City watchdog, the Financial Services Authority, which slammed lenders ten months ago for refusing to compensate customers who were mis- sold PPI. The FSA complained that too many people were forced to take their case to the independent Financial Ombudsman Service for a fair decision. Yet the Ombudsman, which settles disputes between consumers and banks, still receives a staggering 1,000 complaints a week about PPI and upholds about 90 pc of cases in favour of the consumer.
Source: Daily Mail Online - 07/07/2010
Controversial Payment Protection Insurance (PPI) has dominated the list of complaints to the Financial Ombudsman Service (FOS)
Source: BBC News 24/05/2010
Click on any question to get more info
At Simple Reclaims if we are successful with your case, we will charge a fee of 39% of the value of the of any compensation we win for you (inclusive of VAT). For example, if your compensation is £2,000 our fee would be £780.00 inclusive of VAT.
The provider we are complaining to on your behalf will pay your compensation directly to you (not us) and we will send you an invoice for our fee. This is payable within 7 days of the invoice.
If your loan is still ongoing, then your lender may either compensate you partly in cash and partly by reducing your loan balance or, possibly by taking the entire amount off your loan. We calculate our fee on the total compensation, less any rebate you would have had back had you simply cancelled the policy yourself. Although some element of the compensation may not have immediate financial benefit to you (you will see the benefit by reduced loan payments or an earlier loan repayment date) our full invoice is due within 7 days of the compensation being paid to you or credited to your loan account.
If you have a credit card which has an outstanding balance, it is likely the compensation will be applied firstly to reduce the balance on the card, with any residual being paid to you in cash.
No, nothing at all. However £10.00 Fee will be payable by you if a Subject Access Request is required (SAR). This is payable direct to your Financial Institution.
The quickest and most efficient way of getting started on reclaiming your premiums is to use our online ppi claim form. When we receive your details we will book you in to call you back. This quick phone call will enable us to assess your situation and tell you whether you have a valid claim (most people do). It also gives you a chance to ask any questions you might have regarding our services or the process in general.
Absolutely! It doesn't matter if you have paid off the loan or cancelled the PPI, we can still build a case for you. If you were mis-sold the policy, then it doesn't matter if it is still running or not. Also, even if you were given a refund when you cancelled the PPI, you still may be able to reclaim more if the refund wasn't sufficient.
The chances are that the claim would be settled out of court because of previous claims by others paving the way. In the unlikely event the claim does go to court you will be advised of this. We will then discuss the case with you and it would be your decision whether to proceed or not.
No. The process is completely legal and will not affect your credit rating in any way.
Yes you can. You can make as many claims as you have policies! Please contact us if you need guidance, or go ahead and fill in the online form for every case you have.
In most cases the answer is yes. On a successful claim, you will normally get back the full payout, less our fee. We will only charge 39% of the value of compensation (inclusive of VAT). One exception to this is if your Loan account is in arrears. In this case, the lender could clear the arrears before paying out any compensation. However, before we take on your claim we will establish if you are in arrears and whether or not it is in your best interests to pursue a claim. Another reason for not getting the full amount is if the insurer makes an offer to resolve the complaint. This could be lower than the amount we originally requested and we would always inform you of these offers as soon as they are received. The decision of whether to accept their offer comes down to you but we would give you our advice so you can make an informed decision.
In the event of any complaint with our service, please send your complaint in writing to: Simple Reclaims
Manchester M12 6HT or email firstname.lastname@example.org
We will acknowledge your complaint within 5 working days of receipt via email or post.
We aim to investigate your complaint and issue a Final Response Letter within 4 weeks of its receipt. If we cannot issue a Final response Letter within this timeframe, we will issue a holding letter with the reason for the delay. If, after 8 weeks you are still unhappy with the way that your complaint is being dealt with you may direct your complaint to the Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG. You can telephone them on 0300 555 0333 or email them email@example.comWho regulates us? Simple Reclaims is a trading name of Hamilton Reese Limited which is regulated by the Claims Management Regulator in respect of Regulated Claims Management Activities. Its registration is recorded on the website www.claimsregulation.gov.uk.
It is not essential but it does help speed up the process if we have them. If you have lost them then do not worry, we can write off to the lender(s) and request a copy of the documents we need using the law provided under the Data Protection Act. The only problem with this is the time they take to reply so if you have them, let us have a copy. This is all explained during the claim process on the form. The bare minimum we need is your Loan Account number.
Any questions do not hesitate to contact us.
Simple Reclaims is a trading name of Hamilton Reese Limited. Regulated by the Claims Management Regulator
Our registration number is CRM 21680 which can be checked on the website www.claimsregulation.gov.uk. Registered in England and Wales Company Number. 06931167.
Registered Address: 2 Redstone Road, Manchester, M19 1RB
Registered with the Information Commissioners (Data Protection) Office Registration No. Z1888231.